In 2017, we secured an RFP against several consultancies to lead the delivery of a client review exercise for a global Corporate & Institutional bank. The bank had a significant backlog of 8,000 potentially high-risk client files and required a quick deployment of talent with Corporate & Investment Banking experience and local language skills.
Our onsite consultant teams in Singapore, Hong Kong and Malaysia were in place for six months and identified 22 Know Your Customer (KYC) consultants within two weeks.
We saved the bank an estimated 45% against our competitors’ costs
We have subsequently supported them hiring 65% of the consultants into permanent roles
We now have 460 KYC/CDD resources and 130 transaction monitoring resources on our books