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After-Sales Service Support Manage - location in Bangna

  • Location: Thailand
  • Salary: THB120000.00 - THB140000.00 per month per month
  • Job Type:Permanent

Posted 10 months ago

Position Overview:

Our client is seeking a experienced Technical After-Sales Service Support Manager to lead team in an international company. As the Technical After-Sales Service Support Manager, you will be responsible for managing and overseeing the post-sales technical support This role requires a strong excellent leadership skills, proficiency in SAP, and expertise in import-export documentation.

Key Responsibilities:

  1. Team Leadership and Management:
  • Lead and manage a team of technical support professionals, providing guidance, coaching, and performance evaluations.
    • Foster a collaborative and productive team environment, encouraging knowledge sharing and professional development.
    • Set clear objectives, prioritize tasks, and allocate resources effectively to ensure optimal team performance.
  1. Technical Support and Issue Resolution:
  • Act as the primary point of contact for customers, distributors, and internal stakeholders regarding technical support and service-related matters.
    • Investigate and diagnose technical issues reported by customers, providing prompt and effective resolutions.
    • Coordinate with cross-functional teams, including R&D, manufacturing, and quality assurance, to resolve complex technical problems.
  1. Customer Relationship Management:
  • Establish and maintain strong relationships with key customers, understanding their technical requirements and providing tailored support.
    • Conduct regular customer visits to build rapport, gather feedback, and identify opportunities for improvement.
    • Address customer inquiries and complaints promptly, ensuring customer satisfaction and retention.
  1. Import-Export Documentation:
  • Manage import-export documentation processes, including customs declarations, shipping documentation, and compliance requirements.
    • Ensure timely and accurate preparation of all necessary documents, adhering to international trade regulations.
    • Collaborate with logistics and supply chain teams to streamline import-export operations and optimize efficiency.
  1. SAP Utilization and Reporting:
  • Utilize SAP system effectively to manage and track after-sales service activities, including service requests, spare parts, and warranty claims.
    • Generate and analyze reports on key performance indicators, service metrics, and customer satisfaction levels.
    • Identify trends, areas for improvement, and opportunities to enhance service processes and efficiencies.
    • Using SAP to manager Inventory Overseas

Qualifications and Skills:

  • Bachelor's degree related field
  • Minimum of 7 years of relevant experience in technical after-sales service, preferably in an international company.
  • Able to travel aboard.
  • Strong leadership and team management abilities, with a proven track record of effectively leading and developing teams.
  • Proficiency in SAP system, including experience in utilizing SAP for after-sales service management and reporting.
  • In-depth knowledge of import-export documentation processes and international trade regulations.
  • Strong customer focus, with exceptional communication and interpersonal skills.
  • Analytical mindset, with the ability to gather and interpret data to drive continuous improvement.
  • Fluency in English (both written and spoken) is required.

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.