Position Overview:
Our client is seeking a experienced Technical After-Sales Service Support Manager to lead team in an international company. As the Technical After-Sales Service Support Manager, you will be responsible for managing and overseeing the post-sales technical support This role requires a strong excellent leadership skills, proficiency in SAP, and expertise in import-export documentation.
Key Responsibilities:
- Team Leadership and Management:
- Lead and manage a team of technical support professionals, providing guidance, coaching, and performance evaluations.
- Foster a collaborative and productive team environment, encouraging knowledge sharing and professional development.
- Set clear objectives, prioritize tasks, and allocate resources effectively to ensure optimal team performance.
- Technical Support and Issue Resolution:
- Act as the primary point of contact for customers, distributors, and internal stakeholders regarding technical support and service-related matters.
- Investigate and diagnose technical issues reported by customers, providing prompt and effective resolutions.
- Coordinate with cross-functional teams, including R&D, manufacturing, and quality assurance, to resolve complex technical problems.
- Customer Relationship Management:
- Establish and maintain strong relationships with key customers, understanding their technical requirements and providing tailored support.
- Conduct regular customer visits to build rapport, gather feedback, and identify opportunities for improvement.
- Address customer inquiries and complaints promptly, ensuring customer satisfaction and retention.
- Import-Export Documentation:
- Manage import-export documentation processes, including customs declarations, shipping documentation, and compliance requirements.
- Ensure timely and accurate preparation of all necessary documents, adhering to international trade regulations.
- Collaborate with logistics and supply chain teams to streamline import-export operations and optimize efficiency.
- SAP Utilization and Reporting:
- Utilize SAP system effectively to manage and track after-sales service activities, including service requests, spare parts, and warranty claims.
- Generate and analyze reports on key performance indicators, service metrics, and customer satisfaction levels.
- Identify trends, areas for improvement, and opportunities to enhance service processes and efficiencies.
- Using SAP to manager Inventory Overseas
Qualifications and Skills:
- Bachelor's degree related field
- Minimum of 7 years of relevant experience in technical after-sales service, preferably in an international company.
- Able to travel aboard.
- Strong leadership and team management abilities, with a proven track record of effectively leading and developing teams.
- Proficiency in SAP system, including experience in utilizing SAP for after-sales service management and reporting.
- In-depth knowledge of import-export documentation processes and international trade regulations.
- Strong customer focus, with exceptional communication and interpersonal skills.
- Analytical mindset, with the ability to gather and interpret data to drive continuous improvement.
- Fluency in English (both written and spoken) is required.
Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.