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Client Development Specialist

Job Title: Client Development Specialist
Contract Type: Permanent
Location: Hong Kong, Hong Kong
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: JN -072019-442202
Contact Name: Lok Chen
Contact Email: lchen@argyllscott.com.hk
Job Published: July 23, 2019 07:47

Job Description

A global renowned luxury fashion house is currently looking for an experienced and motivated Client Development Specialist to join their Hong Kong operation. You will be responsible for client relations activation and event support in the Hong Kong & Macau markets.

Key Responsibilities:

  • Conduct Customer Insights & clienteling performance analysis
  • Define CRM action plan based on understanding of different clientele and align the zone's strategy and objectives
  • Define guidelines and budget for in-store CRM events/activations
  • Review event/experience result, feedback consolidation and client behaviour analysis
  • Develop client journey engagement customisation e.g. new vs lapsing vs one timer etc.
  • Manage and monitor the CRM budget and communicate with Finance department

Key Requirements:

  • 5+ years' experience in CRM & event management preferably in the luxury retail industry
  • Good communication skills in Chinese and English
  • Creative, interpersonal with strong planning skills
  • Self-motivated and detail-conscious with experience in plan & execute all types of CRM events/activation
  • Able to influence internal and external stakeholders

If you are interested in exploring this role further, please send your resume to Lok Chen at lchen@argyllscott.com.hk or call directly on +852 3695 5175 for a confidential discussion.

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.