CRM Manager

Job Title: CRM Manager
Contract Type: Permanent
Location: Hong Kong, Hong Kong
Salary: Negotiable
Reference: JN -032019-231022
Contact Name: Jeffrey Tao
Contact Email:
Job Published: March 28, 2019 18:08

Job Description

Our client is a global prestigious consumer brand, looking for a CRM Manager who will drive all the Customer Relationship Management strategies by identifying and leveraging data off the customer purchase behaviours and to develop the Customer Lifecycle Programs along marketing & communications collaterals for boosting the sales ultimately.


· Reports directly to the Marketing Director and works closely with the Marketing team to develop the consumer calendar for the brand.

· Coordinate with regional team to facilitate the best support in analytic tools, reporting and program content.

· Fully accountable to drive the local customer growth and retention based on the brand directions.

· Planning and execution of all CRM programs. It has to be result-oriented and requires analytical reports to identify key learning and next steps. Aims to develop the best CRM protocol and practice for the market to support continuous business growth.

· Responsible for strategic planning, manage and improve effectiveness and accuracy of local customer database.

· Regular review of current system and provide recommendations if appropriate in support of running CRM programs in order to drive efficiency.


· Bachelor degree in business related studies or marketing

· A minimum of 8 years CRM experience with at least 3 years in managerial capacity, preferably from Financial Services industry

· Willing to experiment with new concepts and approaches. Comes up with creative solutions to difficult problems. Positive working attitude with strong analytical and quick problem solving skills

· Hands on experience with customer related analytic projects and knowledge on how to measure marketing activities and transaction driven

· Excellent data analytics and customer metrics measurement skills.

· Excellent command of spoken and written English, Chinese and Mandarin

If you are interested in exploring this role further, please send your resume to Jeffrey Tao at or call directly on +852 3695 5169 for a confidential discussion.

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Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.