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CRM Manager

Job Title: CRM Manager
Contract Type: Permanent
Location: Hong Kong, Hong Kong
Industry:
Salary: Negotiable
Reference: JN -032019-231022
Contact Name: Jeffrey Tao
Contact Email: jtao@argyllscott.com.hk
Job Published: March 28, 2019 18:08

Job Description

Our client is a global prestigious consumer brand, looking for a CRM Manager who will drive all the Customer Relationship Management strategies by identifying and leveraging data off the customer purchase behaviours and to develop the Customer Lifecycle Programs along marketing & communications collaterals for boosting the sales ultimately.

Responsibilities:

· Reports directly to the Marketing Director and works closely with the Marketing team to develop the consumer calendar for the brand.

· Coordinate with regional team to facilitate the best support in analytic tools, reporting and program content.

· Fully accountable to drive the local customer growth and retention based on the brand directions.

· Planning and execution of all CRM programs. It has to be result-oriented and requires analytical reports to identify key learning and next steps. Aims to develop the best CRM protocol and practice for the market to support continuous business growth.

· Responsible for strategic planning, manage and improve effectiveness and accuracy of local customer database.

· Regular review of current system and provide recommendations if appropriate in support of running CRM programs in order to drive efficiency.

Requirements:

· Bachelor degree in business related studies or marketing

· A minimum of 8 years CRM experience with at least 3 years in managerial capacity, preferably from Financial Services industry

· Willing to experiment with new concepts and approaches. Comes up with creative solutions to difficult problems. Positive working attitude with strong analytical and quick problem solving skills

· Hands on experience with customer related analytic projects and knowledge on how to measure marketing activities and transaction driven

· Excellent data analytics and customer metrics measurement skills.

· Excellent command of spoken and written English, Chinese and Mandarin

If you are interested in exploring this role further, please send your resume to Jeffrey Tao at jtao@argyllscott.com.hk or call directly on +852 3695 5169 for a confidential discussion.

More exciting opportunities may be found on the Argyll Scott website at www.argyllscott.com

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.