Our client is a unicorn application company in Thailand with remarkable achievements upon short period launching.
We are currently looking for a potential candidate who is a veteran in Customer Support and Process Improvement/Development field to join as "Head of Customer Support (Sr.Manager)", with the main objective to oversee the Customer Support section, Process Development and lead the business team to enhance productivity.
**Great opportunity for career ladder, good remuneration package and chance to work in top Technology/Application company**
- Create and develop strategy to support Customer Support section, including Call Center, Internal stakeholders, etc. in order to maximize the productivity of the business.
- Identify, analyze and optimize business processes with data and support information
- Lead and coach Customer Support team to ensure the effectiveness of all customer support activities
- Collaborate with both internal and external stakeholders with an aim of collecting useful feedback on customer support activities in order to develop for further strategy
The successful applicant
- Minimum Bachelor Degree with over 7 years of experience in managing Call Center, Process Improvement and Development department
- Solid background in leading and managing customer service team.
- Strong abilities in negotiation, problem solving and customer management
- Fluency in Thai and English is a must
Apply for this job
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Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.