Head of Digital Channels

Job Title: Head of Digital Channels
Contract Type: Permanent
Location: Hong Kong, Hong Kong
Salary: Negotiable
Reference: JN -092019-444076
Contact Name: Wanny Soh
Contact Email:
Job Published: September 24, 2019 17:00

Job Description

I am looking for a strategic leader to serve as Head of Digital Channels to help drive the bank's digital channel agenda for the Hong Kong & Greater Bay Area.


Key Responsibilities:


  • Build and lead the bank's online and mobile strategy for the bank digital customers
  • Define and develop business requirements for digital mobile channels
  • Develop and design the bank's customer experience journey on the internet banking and mobile app
  • Identifying and analysing new market trends to enhance Voice of Customer feedback E.g. Emerging mobile technology, customer insights, industry trends


Key Requirements:


  • Solid experience with digital channel management and in managing digital channel projects
  • Strong business knowledge of ecosystem, fintech, e-commerce, channel digital channel marketing and related strategies, including using social media, big data, mobile, internet banking etc
  • Familiar with SEO and SEM strategy
  • Experience with business transformation and process improvement
  • Good understanding of mobile/ payment platforms
  • Cantonese/Mandarin skills is a MUST




If you are a self motivated Business Transformation professional with a passion for Digital Transformation and are interested in exploring this role further, please send your resume to Wanny Soh at wsoh or call directly on +852 3695 5198 for a confidential discussion.


More exciting opportunities may be found on the Argyll Scott website at

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.