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Head of Omnichannel (Budget: THB 150-170K)

  • Location: Bangkok
  • Salary: Negotiable per month
  • Job Type:Permanent

Posted 11 months ago

  • Sector: Commercial
  • Function: Marketing
  • Contact: Munlika Mavichak
  • Expiry Date: 29 April 2023
  • Job Ref: JN -032023-478208

Our client is one of the global beauty and skincare retail companies. They are actively looking for Head of Omnichannel to support the business.

Key Responsibilities:

  • Lead, develop and implement strategy, sales engagements across portfolio of Omni solutions and ensure excellent implementation of Omni-channel (Retail, B2S and eCom).
  • Lead, develop and implement a comprehensive omnichannel strategy that integrates all customer touchpoints and channels, including online, mobile, in-store, and eCom.
  • Collaborate with cross-functional teams, including marketing, sales, customer service, IT, and operations, to ensure consistent messaging and brand positioning across all channels.
  • Analyze customer data and behavior to identify opportunities to improve the customer experience and increase customer loyalty.
  • Work with internal and external partners to develop insights and actionable recommendations to drive new sustainable business opportunities and build organizational capability through continuous improvement.
  • Oversee the development and implementation of new technologies and tools to enhance the omnichannel experience.
  • Establish and track key performance indicators (KPIs) to measure the success of the omnichannel strategy.
  • Manage and lead a team of omnichannel specialists, including hiring, training, and performance management.

Desired Skills & Experience:

  • Bachelor's degree in marketing, business, or related field. Master's degree preferred.
  • At least 5 years of experience in omnichannel strategy development and execution.
  • Strong understanding of customer behavior, technology trends, and industry best practices.
  • Excellent communication, collaboration, leadership and problem-solving skills.
  • Ability to analyze and interpret data to make data-driven decisions.
  • Experience managing a team of professionals in a fast-paced, dynamic environment.

What's an offer:

· Salary: 150K-170K

If you are interested in exploring this role further, please send your resume to Munlika Jaiwattanasawat at mjaiwattanasawat@argyllscott.co.th or call directly on +66 02 107 2596 for a confidential discussion.

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.