Head of Operations (Virtual Bank)

Job Title: Head of Operations (Virtual Bank)
Contract Type: Permanent
Location: Hong Kong, Hong Kong
Salary: HK$1320000.00 - HK$1400000.00 per annum
Reference: JN -022019-230081
Contact Name: Wanny Soh
Contact Email:
Job Published: February 27, 2019 17:09

Job Description

We are looking for a strategic leader to serve and lead as Head of Operations for my client, a leading Virtual Bank and well-established Fintech.

Key Responsibilities:

  • Responsible for the overall setup of the infrastructure and process of the operations service for the virtual bank e.g. settlement, inter-bank fund transfer, payment platform, customer service, loans operations, retail and corporate account operations and services
  • Oversee banking operations - Implement operational policies and ensuring compliance with internal and external regulations and policies
  • Review and integrate the knowledge of the existing operation infrastructure with the latest technologies, regulatory requirement and latest market trend (e.g. QR Code payment, addressing schemes, FPS); support the process of design and setup the 24-hour automated operational process for both the domestic and international payment activities
  • Build and manage the control process in accordance with the internal and external policies & regulations e.g. sanctions and related screening, daily monitoring and exceptions handling mechanism
  • Ensure process improvement for operations excellence to ensure the Bank is at the forefront of the business, according to the latest market trend and technology


  • Experience in the retail banking operations services, with demonstrated exposure in the existing banking or payment infrastructure and the latest digital technologies, addressing schemes, QR codes, and backend operation support
  • Solid knowledge with bank operations and related settlement systems and payment infrastructure
  • Experience in cash management, experience in connecting and interacting with the key local clearing organizations is highly preferred
  • Have proven record in in driving digital and operational transformation through business process improvement initiatives and banking operations systems development
  • Cantonese/Mandarin skills is a MUST

If you are a self motivated Business Transformation professional with a passion for Technology & Operations, and are interested in exploring this role further, please send your resume to Wanny Soh at wsoh@ or call directly on +852 3695 5198 for a confidential discussion.

More exciting opportunities may be found on the Argyll Scott website at

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.