Back to Job Search

IT Operations Analyst

  • Location: Singapore
  • Salary: Negotiable per month
  • Job Type:Contract

Posted 18 days ago

  • Sector: Business Transformation
  • Contact: Tharnthip Luechaikam
  • Start Date: ASAP
  • Expiry Date: 11 December 2022
  • Job Ref: JN -112022-475063

Our client is the Luxury and global leading Automotive, they are seeking for " IT Operations Analyst "

  • Excellent opportunity to join a A multinational company with a strong global presence
  • A Contract position with Completion bonus - possibly extendable/convertible/renewable
  • High learning curve
  • Supportive and collaborative team environment.

Job Description

  • The role will be supporting daily I.T. operations which cover processes such as Incident Management, Problem Management and Request Management.
  • The role will be collaborating with process owner(s) of IT managing Release Management, Service Delivery, Vendor Management and etc.
  • The role is expected to be contacted via ticketing system, email, chat, calls or walk-ins to support existing and new proprietary software. Further, the role will be the point person to resolve the technical issues or to escalate to the vendor to resolve or fulfill the requests of the users. All these will be done while fulfilling the SLA.
  • The role will perform routine I.T. tasks which are part of the normal I.T. operations
  • The role is expected to receive technical escalation from users and other technical teams thereby it is expected that such escalation will be resolve accordingly within the scope or with collaboration.
  • The role is expected to join meetings, stand-ups and alignments both on scheduled and ad-hoc basis
  • The role is expected to create reports pertaining to I.T. KPIs and any other report necessary.
  • The role is expected to update and create new documentation on I.T. processes and other documentations needed.
  • The role is expected to support out of office hour activity when critical and necessary.
  • The role being an operations expert, it is expected to introduce improvements on processes or technical automation
  • The role is expected to perform Systems Integration Testing
  • Any other reasonable assigned tasks.

Qualification, skills and requirements:

  • 2-4 years experience of analyzing business problems and designing successful solutions.
  • Proactive, transparent, self-driven, results oriented
  • IT Operations, IT Delivery experience is preferred.
  • Strong analytical and execution skills to provide resolution/ request. Further, SLA compliant.
  • Experienced on End to End system integration support which includes web application, server integration, secured channel communication, reporting services etc.
  • Experienced on System Integration Testing.
  • Experience on programming language such as SQL, Batch, Powershell
  • Experience on tools such as JIRA, Service Now, VISIO, MS. Projects, Password storages, Remote Session tools etc.
  • Self -Driven for continuous technical learning
  • Experience on Cloud is an added advantage
  • Excellent stakeholder's management
  • Highly motivated independent worker with minimum guidance required.
  • Ability to work in an international and intercultural context
  • Excellent communication skills in both written and spoken. Multi-linguistic abilities would be an added advantage.

For more information, or to apply, please contact Tharnthip Luechaikam at: Tluechaikam@argyllscott.sg

EA License No. 16S8105

Tharnthip (Bee) Luechaikam

EA Reg No: R22105059

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.