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Lead IT Support (120K)

  • Location: Bangkok
  • Salary: THB80000 - THB120000 per month per month
  • Job Type:Permanent

Posted 29 days ago

  • Sector: Technology
  • Contact: Supisara Koesomboon
  • Start Date: ASAP
  • Expiry Date: 22 May 2022
  • Job Ref: JN -042022-469862

Argyll Scott Recruitment, we have a great job opportunity as "Lead IT Support (120K)" which base in Bangkok, Thailand for E-Commerce business. It's required a potential candidate who has full services mind with Good people skills to support the technical issues and manage IT operations system.

Key Responsibilities

  • Responsible for all facing user support activities such as report feedbacks and cooperate closely across BU and teams.
  • Advice the best solution for timely resolution and good knowledge about the impact when system change such as feature update request or bugs.
  • Initial investigate and recheck Log, provide replication steps to development team.
  • Ensure services case is maintained correctly and all details are updated accurately and in a timely manner.
  • Report all issues, defect to stakeholder and related team.
  • Technical On-call support if there have any issues.
  • Provide introduction and on board new employees or staffs support.
  • Manage the allocation of support work within the client team effectively and consistently.

Key Qualifications

  • Bachelor's Degree in Computer Engineer, Information Technology, MBA or related fields.
  • Minimum 5 years of experiences as Technical support for both external and internal.
  • Experienced user training, user support and effective communication with other relate teams.
  • High service-mind, initiative, positive attitude and excellent people communication skills.
  • Able to support Backend team with good knowledge skills including Query languages, API, Data, Network and System Integration.
  • Experienced in mentoring, coaching and developing rising talent in a technology department.
  • Excellent time management and organizational skills and experience establishing guidelines in these areas for others.
  • Agile Methodology and Jenkin experienced would be advantage.
  • Excellent command in English and Thai communication.

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.