Senior Customer Services Manager

Job Title: Senior Customer Services Manager
Contract Type: Permanent
Location: Hong Kong, Hong Kong
Salary: HK$910000.00 - HK$1040000.00 per annum
Reference: JN -022019-229922
Contact Name: Vinay Sajnani
Contact Email:
Job Published: March 21, 2019 09:45

Job Description

A global brand with an envious reputation is looking for an individual to lead their customer order management and fulfillment, to deliver the best customer service experience. You will be a supply chain focal for customers across cross functional teams with scope from customer product selection, qualification, quote, order creation, delivery and complaints.



  • Establish robust quotation and data set up processes that align within framework of pre order stage of customer flow plan and supplier manual.
  • Establish methodologies and tools to lead and project manage customer qualifications of factories, material, packaging and special labels
  • Develop, establish, enforce standard and systemic sales support and order processes and policy
  • Deliver optimum inventory flow plan for customer by order creation, commit to request, ship on time, container consolidation and maximize load, pull in per POS and attainment of revenue.



  • Over 10 years' relevant work experience in Hard Toys of Trading/ Buying Office or EMS / FMCG industry, with minimum 5 years' experience in managerial level
  • In-depth understanding of flow plan across marketing segment, retailers, ecommerce and distributors.
  • Proven change management, influencing and leadership skill to motivate and encourage continuous improvements culture
  • Good computer knowledge; experience in SAP R/3 system or ERP system preferred
  • Excellent command of written and spoken English & Chinese/Mandarin


If you are interested in exploring this role further, please send your resume to Vinay Sajnani at or call directly on +852 3695 5187 for a confidential discussion.


More exciting opportunities may be found on the Argyll Scott website at

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.