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Senior IT Manager

  • Location: United Arab Emirates
  • Salary: Negotiable per annum
  • Job Type:Permanent

Posted 17 days ago

  • Sector: Technology
  • Contact: Olivia Beshoff
  • Duration: permanent
  • Start Date: April
  • Expiry Date: 13 March 2021
  • Job Ref: JN -042020-449749

Job Description

This multinational brand are looking for a Senior IT Manager to focus on the Cutover & Planning delivers in favour of governance, implementation, strategy and execution of Go Live processes under the scope of the Program. A Manager in this role accounts for integrated planning applicable for environment management, upgrades, maintenances and manages the service demand of Global Technology services. This role will promote adoption to Cutover and Planning Process for sector/market deployment projects by demonstrating proficient level of experience in project planning, cutover strategy and execution.

  • Establish global and standard processes for Cutover, Go live strategy and execution
  • Partner with Global leadership to communicate, align and guide them through the Cutover strategy, planning and execution
  • Define a global process and best practices applicable for Sector and Market relevant cutover activities

Integration

  • Guardrail service management standards (e.g., ITIL) practicing Agile - SAFE model
  • Conduct weekly Demand Management meetings in to deliver cross-project status
  • Resolve issues (technical and process) related to Cutover working with teams
  • Explore and define alternatives to incorporate Non-SAP systems into Cutover and Planning
  • Govern release compliance within the ecosystem for Cutover and Planning processes
  • Leverage existing toolset to be incorporated to Cutover and Planning

Planning

  • Accountable for integrating Global Technology service demand and planning
  • Partner with strategic vendors to create plans for environment planning, system build, upgrades, all other technology service requests
  • Create service demand forecast and communicate to leadership and execution teams

Qualifications/Requirements

  • Bachelor's degree required
  • 5+ years cutover management, go live planning and execution experience
  • 5+ years project management experience
  • 3+ years people management experience
  • 5+years of large project execution and planning, PMO, technical integration, SAP Tech background, cutover and go live planning and execution.
  • Knowledge and experience in following tools, disciplines and processes: Azure Dev OPS, Agile, Clarity, SAP Solution Manager
  • Ability to effectively communicate with higher levels of the organization
  • Ability to work flexible hours based on varying business requirements
  • Outstanding customer service skills to direct and indirect customers
  • Strong management skills with the ability to develop teams and cultivate talent
  • Technical proficiency in SAP technology projects, planning and cutover execution.
  • Collaboration & Negotiation Skills