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Service Delivery Manager - MNC Technology Firm

  • Location: Singapore
  • Salary: Competitive Salary and Benefits per annum
  • Job Type:Permanent

Posted 27 days ago

  • Sector: Technology
  • Contact: Romero Yap
  • Expiry Date: 29 June 2022
  • Job Ref: JN -052022-470827

A client of mine that comes from a well-established Technology company is looking for individuals who has experience as a Service Delivery Manager. This person will be working closely with clients and internal team members within Technical / Infrastructure Support, ensuring practices and productivity are within its Service Level Agreement.

Responsibilities:

  • Overseeing the productive work from the organization, for this case would be Infrastructure / Technical Support Engineers meet or exceeds SLA requirements, thus providing a good service level to its clients.
  • Work closely with other stakeholders to ensure the service and delivery is met at a quality standard.
  • Further enhancing and developing procedure, plans and playbooks / instructions
  • Manage clients, sub-contractors / vendors, ensuring the quality work is been produced and within timeline given
  • Overseeing contract renewals related to hardware and software matters for the organization.

Requirements -

  • Bachelor's degree with around 5-8 years of working experience in Service Delivery, ideally in a System Integrator Environment
  • A good emphasis on communication and interpersonal skills, as the role requires to work closely with internal and external stakeholders.
  • ITIL / PMP Certification of any relevant certifications would be a plus.

Argyll Scott Singapore Pte. Ltd.

EA License No. 16S8105

Romero Abdullah @ Romero Yap Loy Fatt

EA Reg No: R1550615

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.