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Technical Manager- Salesforce/1.2 mil/Luxury Fashion

  • Location: Hong Kong
  • Salary: HK$1200000 - HK$1201000 per annum per annum
  • Job Type:Permanent

Posted 16 days ago

  • Sector: Technology
  • Contact: Apisara Haingsa
  • Expiry Date: 13 April 2023
  • Job Ref: JN -022023-477435

Technical Manager- Salesforce/1.2 mil/Luxury Fashion

Looking for an exciting opportunity to join a team at the most luxurious fashion house in the world? Look no further! We are seeking a highly motivated and experienced Technical Manager to lead our CRM program, the backbone of our digital landscape for customer engagements in the Asia Pacific region. This is a fantastic opportunity to take your career to new heights and join a team that's dedicated to delivering unparalleled excellence in customer engagement. Apply now and become a part of our world-class team!


  • Assist the Head of CRM in developing and improving the CRM eco-system vision and maintaining the CRM product roadmap and backlog.
  • Understand, analyze, and create user stories for the CRM product backlog using appropriate and adequate acceptance criteria.
  • Set up a regular cadence for gathering requirements, mapping out business and functional processes, managing expectations, and communicating progress and upcoming releases with business stakeholders.
  • Inform business stakeholders about customer data issues and CRM platform features.
  • Work with the business to map out business and functional processes.
  • Analyze and combine shared and reusable services to create enabler features.
  • Oversee delivery and QA teams and vendors in the execution of design sessions, system demo sessions, testing sessions, system deployment, and hyper care.
  • Communicate with the QA team to ensure user stories are well understood, and the testing scope is aligned and complete.
  • Communicate with architects and technology. Leads to clarification of feasibility and comprehension, as needed
  • Ensure that change management is in place, and participate in business activities related to feature releases, such as process definitions and training.
  • Identify risk areas in the delivery process and take the lead in developing plans to mitigate such risks.
  • Recommend new CRM enhancements and initiatives aimed at increasing customer engagement.
  • Manage system fixes that are prioritized against the backlog.
  • As needed, provide workstream status and updates to the Head of CRM, upper management, and various committees.


  • 8+ years of experience in a functional / business analysis capacity with CRM delivery projects, with Salesforce experience strongly preferred
  • Experience as a Product Owner in Scrum Agile solution delivery
  • Experience with Scaled Agile delivery is preferred.
  • Extensive experience with project management, business process mapping, functional requirement gathering, data sizing, functionality testing, and change management.
  • Excellent understanding of the capabilities and limitations of Salesforce platforms such as ServiceCloud, AppCloud, Heroku, MarketingCloud, and
  • Excellent understanding of APAC digital and omnichannel customer engagements
  • Excellent knowledge of digital platforms, integration concepts, and solution architecture.
  • Excellent understanding of the customer data model and data flow between integrated systems
  • Experience in retail is preferred; experience in luxury retail is a plus.
  • Fluent in English
  • Certified Scrum Product Owner (CSPO) or Professional Scrum Product Owner (PSPO) certification is highly preferred.
  • SAFe Product Owner/Product Manager (POPM) certification is preferred.
  • Professional Scrum Master certification would be a plus.
  • Salesforce Certified Administrator certification is preferred.
  • Salesforce Certified Advanced Administrator certification would be a plus.
  • Salesforce Certified Service Cloud Consultant certification would also be a plus.
  • Bachelor's degree or higher, preferably in computer science or engineering

Technical Manager- Salesforce/1.2 mil/Luxury Fashion

To apply for this position or to learn more about the employer or job responsibilities, please email your updated CV to or contact me directly at +852 6054 6670 for a confidential discussion.

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.