Connecting...

CRM Manager

Job Title: CRM Manager
Contract Type: Permanent
Location: Kuala Lumpur, Malaysia
Industry: Retail
Salary: Negotiable
Reference: JN -012018-126284
Contact Name: Nadhirah Mohd
Contact Email: nmohd@argyllscott.my
Job Published: May 30, 2018 09:11

Job description

A world renowned luxury skincare brand is looking for a talented CRM Manager to help develop, implement and manage CRM programmes, events with an aim to improve and enhance customers' satisfaction and retention.

Key Responsibilities:

  • To lead a CRM team and recommends strategies on related issues on the products/services, customer database management, CRM implementation, loyalty programmes and tactical promotions in order to strengthen brand presence
  • To generate new business to achieve defined sales targets
  • To have tailor made campaign for targeted audience to maximize impact
  • To have action plans for new product launches to increase active customer base through more targeted CRM initiatives-drive 2nd purchase and repeat purchase
  • To build and deepen relationship with all the customers to achieve committed target and fulfillment of customers' needs towards customer base expansion
  • To identify and study customer purchase behavior via CRM system
  • To provide truly professional customer service to achieve a high level of customer satisfaction and retention; and
  • To carry out such duties as the Principal may from time to time direct
  • to know the customer's needs and understand the whole customer journey

Requirements

  • Degree in Mass Communication or Marketing
  • Possess good communication and customer service skills
  • Ability to lead a team, strategic planner and good organizational skills
  • Creative mind set
  • Good team player
  • Good command of spoken and written English and Bahasa Melayu is a MUST
  • Preferably someone from the beauty, fashion, luxury retail background

If you are interested in applying, please send your updated CV to Nadhirah Mohd at nmohd@argyllscott.my.

If you are interested in exploring this role further, please send your resume to Nadhirah Mohd at nmohd@argyllscott.my or call directly on +60 3 2174 9014 for a confidential discussion.