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Customer Relations Management Manager (APAC)

Job Title: Customer Relations Management Manager (APAC)
Contract Type: Permanent
Location: Hong Kong, Hong Kong
Industry: Sales & Marketing
Salary: Negotiable
Start Date: ASAP
Reference: JN -062018-173490
Contact Name: Lok Chen
Contact Email: lchen@argyllscott.com.hk
Job Published: June 07, 2018 11:49

Job description

Our client has a brand name synonymous with luxury and can be found all over the world. Their products are in the high-end luxury retail space and an exciting new opportunity has recently become available with them. They are currently looking for a Customer Relations Management Manager to join their Hong Kong office.


KEY RESPONSIBILITIES

  • To ensure full and clear database maintenance by inputting and updating customers' data to the CRM portal for Hong Kong, Macau, Taiwan, and Southeast Asia
  • To prepare regular reports and analysis to the regional office and London head office
  • To implement VIP targeted CRM programs and events, and to gather feedback from stores in a timely manner
  • To generate ideas and implement CRM campaigns to recruit new customers and strengthen existing loyal customers database
  • To explore suitable databases in the region for the brand to collaborate with

QUALIFICATIONS

  • Bachelor Degree holder or above in marketing or related discipline
  • Minimum 6 years of relevant experience in CRM or marketing
  • Experience in CRM analysis and consumer behaviour research
  • Able to lead project from planning to execution
  • Creative, proactive and able to work within a fast-paced, dynamic, team-oriented environment
  • Good communication, interpersonal and presentation skills
  • Fluent in written and spoken English, Mandarin, and Cantonese

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.