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eCommerce Logistic Coordinator

Job Title: eCommerce Logistic Coordinator
Contract Type: Permanent
Location: Hong Kong, Hong Kong
Industry: Digital & e-Commerce
Salary: Negotiable
Start Date: ASAP
Reference: JN -072018-174090
Contact Name: Lok Chen
Contact Email: lchen@argyllscott.com.hk
Job Published: July 10, 2018 03:00

Job description

Our client has a brand name synonymous with luxury and can be found all over the world. Their products are in the high-end luxury retail space and an exciting new opportunity has recently become available with them. They are currently looking for a Logistic Coordinator to join the eCommerce department in their Hong Kong office.

The Logistics Coordinator is the liaison between the eCommerce team and third-party warehouse. This role is responsible for ensuring best practices are implemented in order fulfilment, improving customer satisfaction with packaging and delivery, and partnering with the third-party warehouse on special projects and strategic activities aimed at improving eCommerce operations.


Key Responsibilities:

  • Review the order fulfilment process to ensure the right procedures and efficiencies are in place.
  • Provide inputs such that third-party warehouse can plan for additional resources during peak time
  • Work with third party eCommerce warehouse and/or couriers to ensure fulfilment and delivery issues are resolved quickly and with minimal impact to the end customer
  • Assist e-Merchandiser with store transfers and back-orders to expedite order fulfilment
  • Track that incoming product is arriving according to expected delivery dates
  • Assist eCommerce Client Services and Operations team in resolution of order-related issues by liaising between client and internal/external groups (warehouse/courier/repairs)
  • Prepare weekly and monthly reports to monitor and improve KPIs related to SLAs (Service Level Agreement).

Key Requirements:

  • 3 to 5 years' experience in e-commerce operations (previous experience within Luxury is highly desirable).
  • University degree with fluency in Cantonese (mother tongue), English and Mandarin.
  • Experience working with third party vendors with ability to manage multiple tasks in a fast paced and growing environment.
  • Excellent Microsoft Office skills
  • Positive, enthusiastic, able to take initiative with a can-do attitude

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.