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eCommerce Services and Operations Associate

Job Title: eCommerce Services and Operations Associate
Contract Type: Permanent
Location: Hong Kong, Hong Kong
Industry:
Salary: Negotiable
Reference: JN -062018-173406
Contact Name: Lok Chen
Contact Email: lchen@argyllscott.com.hk
Job Published: June 01, 2018 10:10

Job Description

Our client has a brand name synonymous with luxury and can be found all over the world. Their products are in the high-end luxury retail space and an exciting new opportunity has recently become available with them. They are currently looking for a eCommerce Services and Operations Associate to join their Hong Kong office.


Responsibilities:

  • Maximize online sales and repeat customers through phone/email communication
  • Help facilitate sales as an online shopper by interacting with online clients via email to answer product requests/questions
  • Answer product related and general inquiries
  • Provide exceptional online customer service support
  • Keep current with product information and assemble client feedback on quality, fit and packaging
  • Attend all product training seminars and visits to DOS to keep current with fashion/fit/selection
  • Manage verification of orders for fraud and ensure timely fulfillment
  • Resolve order-related issues by liaising between client and internal/external groups (warehouse/courier/repairs)
  • Support QA and share product and website related client feedback

Requirements:

  • Cantonese or Mandarin mother tongue
  • Fluent in English and either Cantonese or Mandarin (whichever is not the native language)
  • Ability to work a shift-based, flexible retail schedule
  • Luxury eCommerce sales and customer service experience. Client centric mentality
  • Deep understanding of the luxury consumers shopping in Hong Kong, their needs and expectations, by cultural affiliation
  • A focus on quality and extensive passion for and knowledge of our products
  • Detail oriented with a pleasing personality; demonstrate an energetic and positive attitude
  • Confident to resolve customer complaints and handle escalated enquiries effectively




Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.