Customer Experience Lead – Digital Finance (Hong Kong)

Job Highlight

• Build the customer experience function from scratch

• Strategic leadership role with high visibility

• Focus on automation and scalable solutions

About the Client

• A fast-growing digital finance startup

• Innovative, app-based consumer platform

• Backed by experienced leadership and investors

Role Duties

• Manage all customer support channels and operations

• Develop and own all customer communication strategies

• Represent the voice of the customer to senior leadership

• Implement AI and automation for efficient service

• Build and lead a team as the company scales

Role Requirements

• Fluent in Cantonese, Mandarin, and English

• 5+ years in customer service, digital/app environments

• Experience with Zendesk or similar support platforms

• Strategic, hands-on mindset with startup agility

• Proven customer advocacy and process improvement

Why Apply

• Play a pivotal role in shaping company culture

• High autonomy to build a function your way

• Competitive salary with potential equity offering

• Fast-paced, dynamic, and collaborative environment

INTERESTED?
Simply hit apply or send an email with your CV attached to cyruswong@argyllscott.com.hk and I will answer any questions you might have about the role.

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.