Production Engineer / IB / HK$80k / Contract (12 m)

Production Engineer / IB / HK$80k / Contract (12 m)

Join a top tier investment bank, providing wealth management solutions, seeking a skilled Production Management and Support professional to ensure system reliability.

Key Responsibilities:

• Understand business processes, applications, and client interfaces
• Investigate issues using logs, code, and databases
• Manage application incidents and serve as client escalation point
• Escalate complex issues to Level 3 development teams
• Provide weekend on-call support (every 3 weeks)
• Collaborate with developers to maintain support knowledge
• Document knowledge articles and support resources
• Coordinate with external parties to resolve issues
• Communicate effectively with internal and external teams
• Follow up on issues and provide timely updates

What We're Looking For:

• Strong communication skills, adept at technical and business language
• Ability to automate tasks using Python
• Proficiency in scripting languages
• Professional ownership of incidents and user requests
• Positive attitude with strong ownership and follow-through
• Experience developing and documenting support processes
• Background in fast-paced enterprise environments
• ITIL training and production management experience
• Strong analytical and debugging skills
• Team player in a global, diverse setting
• Basic RDBMS knowledge (Sybase/DB2) and SQL skills
• Familiarity with Python, Java, Linux, and UNIX

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.