Client Services Manager - (MPF / ORSO) up to 52K / Month

My client has recently expanded its operations through the acquisition of a pensions business and is currently looking for a Client Services Manager to join their team.

The Client Services Manager for the newly acquired pension business will be responsible for overseeing client relationships and ensuring exceptional service delivery.

This position will initially begin as a 12-month contract and convert to a permanent engagement upon strong performance

Key Responsibilities:

• Manage existing corporate clients, ensuring their inquiries and concerns are addressed promptly and effectively.

• Prepare detailed reports for clients and external reporting, providing insights and recommended actions based on the findings.

• Analyze relevant data, including complaint trends and new business metrics, to provide actionable insights and recommendations for service improvement, enhancing overall client satisfaction.

• Work closely with the contact center and fund accounting teams to ensure a streamlined approach to issue resolution and service delivery.

• Identify opportunities for process enhancements and implement best practices that lead to improved efficiency and service quality in client interactions.

• Demonstrate resilience and a proactive attitude when faced with challenges that are predicted for new business set-ups, embracing opportunities for growth and improvement.

Qualifications:

• Proven experience in client services management, particularly within the pension or insurance sectors.
  
  
• Strong analytical skills with the ability to interpret data and provide strategic recommendations.
  
  
• Excellent communication and interpersonal skills, capable of building lasting relationships with clients and internal teams.
  
  

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.