Credit Card Benefits Manager

KEY RESPONSIBILITIES

Benefits Program Management

• Implement and manage card benefits programs across affluent and emerging affluent card segments.
• Ensure timely onboarding of benefit providers and integration into card platforms.
• Coordinate with operations, IT, and customer service teams to enable smooth benefit fulfilment.
• Manage day-to-day relationships with benefit providers and ensure adherence to SLAs.

Compliance and Documentation

• Ensure all benefits programs comply with regulatory requirements and internal policies.
• Maintain accurate documentation for audits and compliance checks.
• Work with customer service or LRM teams to address benefit-related queries and complaints.
• Develop FAQs, training materials, and support guides for internal teams.

Performance and Reporting

• Track benefit utilisation, operational efficiency, and customer satisfaction metrics.
• Prepare monthly and quarterly reports for senior management.
• Recommend process improvements based on data insights.

WHAT YOU BRING

• Bachelor's degree in Business, Finance, Operations, or a related field.
• 5 to 8 years of professional experience in card benefits or usage management, partnership management, product execution, or loyalty program management within the credit card, financial services, or fintech industry.
• Proven track record of successfully developing and executing card benefits and offers that drive revenue growth and business expansion.
• Experience managing partners, agencies, and vendors; strong negotiation and project management skills.
• Strong commercial acumen: pricing, unit economics, and contract negotiation.
• Data-driven mindset; proficiency with Excel or Sheets and dashboards.
• Working knowledge of compliance in cards and benefits (marketing claims, insurance benefits, data privacy, etc.) preferred.
• Ability to work cross-functionally with multiple stakeholders.

KEY COMPETENCIES

• Excellent project management and cross-functional collaboration skills.
• Detail-oriented and execution-focused.
• Strong organisational and time management skills.
• Ability to manage multiple programs simultaneously under tight deadlines.

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.